Shipping policy
SHIPPING POLICY
Order Processing
Orders are typically processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or holidays may begin processing on the next business day.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.
Shipping Times
Estimated delivery time is approximately 7–12 business days after your order has been processed.
Delivery times are estimates and may vary depending on the destination, shipping carrier, customs processing, weather conditions, or other circumstances outside our control.
Please note that processing time and shipping time are separate.
Tracking Your Order
When tracking information is available, it will be sent to the email address provided during checkout.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Multiple Packages
Some orders containing multiple items may be shipped separately depending on product availability and fulfillment location.
If this occurs, you may receive more than one package and separate tracking information for each shipment. You will not be charged additional shipping fees solely because an order is shipped in multiple packages.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at support@orevani.co.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Orevani is not responsible for packages delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.
Shipping Delays
Although we work to have orders delivered within the estimated timeframe, occasional delays may occur due to circumstances outside our control, including carrier delays, severe weather, customs processing, holidays, or unusually high shipping volume.
A shipping delay does not necessarily mean that an order has been lost.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please check around your delivery location and contact the shipping carrier first.
If you still cannot locate your order, contact us at support@orevani.co and we will help review the situation.
International Orders
International orders may be subject to customs inspections, duties, taxes, or import fees depending on the destination country.
Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, taxes, or import charges imposed by their country.
Customs processing may also cause additional delivery delays.
Questions
If you have any questions regarding your shipment or order, please contact us at: