Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags if applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@orevani.co.

If your return is accepted, we’ll provide you with instructions on how and where to send your package. Please do not send items back without first contacting us and receiving return authorization, as unauthorized returns may not be accepted.

You can always contact us with any return questions at support@orevani.co.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and work with you to make it right.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return for hygiene, health, or safety reasons once they have been opened or used.

Custom or personalized products, gift cards, perishable goods, and hazardous materials are also non-returnable.

Please contact us at support@orevani.co if you have questions about whether your specific item is eligible for return.

Exchanges

The fastest way to get the item you want is to return the item you currently have. Once the return is accepted, you can place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, as required by applicable law.

The item must be returned in the same condition in which it was received, unused and unworn, with tags where applicable, and in its original packaging. Proof of purchase may also be required.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@orevani.co.